Legal
Refund Policy
Effective August 2026
How Zyro AI session credits are billed, why they never expire, and how to raise a billing or duplicate-payment issue.
Overview & Policy
At Zyro AI, we strive to deliver top-tier AI interview preparation and real-time guidance tools. This policy outlines the terms regarding billing, credit usage, and refund requests.
Session Credits & Lifetime Validity
All purchases of session credits and plan upgrades are delivered instantly to your account. To ensure maximum value and peace of mind, purchased session credits never expire and remain valid in your balance indefinitely until consumed.
Technical Outages & Billing Inquiries
If you encounter an accidental duplicate transaction or a service disruption during a session, our team will promptly review your request and issue compensatory credits or process a full payment reversal.
Contact Support
For any billing or refund assistance, submit a ticket from our Help & Support page or contact us directly at [email protected].